+64 09 951 8069 chris@visa4u.co.nz

Complaint Process

Visa4U Limited – Internal Complaints Procedure

Internal Complaints Procedure


Our complaints policy

We are committed to providing a high-quality visa service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the IAA or Immigration Advisers Authority.


What will happen next?

  1. We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure
  2. We will then investigate your complaint. This will normally be a review of your file and speak to you or the member of staff who acted for you.
  3. If you do not want a meeting or it is not possible, We will send you a detailed written reply to your complaint, including our suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter
  4. If you are still not satisfied, you can then contact:

Immigration Advisers Authority

PO Box 6222

Wellesley Street

Auckland 1141

New Zealand

For further information, you should contact the IAA at the address above or by email at info@iaa.govt.nz